Certificate in Key Management Skills

By Gemma Creagh - Last update

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Open Training College are offering a six-week Certificate in Key Management Skills course.

The courses takes contemporary key management skills in human service management and analyses them in terms of their practical usefulness to managing in the human services and non-profit sector.

The certificate will increase your ability to lead, motivate and manage a team in the human services and non-profit sector. After completing the certified programme, you will:

  • Understand the critical factors that determine how you manage
  • Possess the tools required to evaluate, extend and improve your personal and organisational management capabilities

Who Is The Key Management Skills Course For?

Are you a manager who is dealing with the difficulties of delivering a quality service? Are you a new manager? Do you want to become a manager or supervisor?

The course is for current/prospective first line supervisors and managers who are looking for key management skills to enhance their leadership, motivational, team-building and management skills in an accredited programme developed specifically for the social care, disability and non-profit sector.

It is suitable for people engaged in continuing professional development. Upon successful completion, you will receive 10 educational credits towards a Level 6 Applied Management award that can be used as a platform to gain further qualifications.

What Will I Learn on the Key Management Skills Course?

Learning Objectives

After successfully completing the course you should be able to:

  • Describe and critically discuss key aspects of managing people
  • Employ a number of theories that are used to explain the management of people
  • Critically examine how people are managed in your organisation
  • Analyse and evaluate how you manage other people
  • Formulate your own professional development as a manager

The degree is designed to accommodate the pressures and responsibilities that you face. Its mixture of workshops, tutorials and online learning will allow you to balance your work, life and college commitments. Remember; our active learning community (made up of students, tutors and learning support staff) is always there to support you as you learn.

Course Content

The course will be delivered in four units and covers the following areas:

  • Who do you manage?
  • Providing feedback
  • How to support your staff
  • Managing your manager
  • The key skills required to manage volunteers
  • Group dynamics, development and performance factors
  • The elements of effective teamwork
  • Team building: a process model
  • Leadership theories
  • The traits of an effective leader
  • How managers can lead
  • Motivation theories
  • How to motivate yourself and your team
  • The cause and effect of conflict
  • The difference between position and issue in conflict situations
  • The ACT model


Learn more about Open Training College here.

Gemma Creagh

Ireland’s First Higher Education Digital Campus
Trauma, Neuroscience and Adolescence Online Workshop


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